Should a product be damaged or missing any parts or accessories at the time of delivery, please notify Fly Kids within 24 hours.
Personally inspect packaging and note any damage on the receiving ticket before signing for it. If you have not opened the packages please write the words “unchecked” next to your name.
Please report any shortages or damages to Fly Kids within 24 hours from the date of receiving your merchandise in writing via e-mail. Please explain the problem or defect and include any photographs if possible so that we may best assist you.
All merchandise is inspected before dispatch and, should it be returned, will be inspected upon arrival at our end. Any returned items must be in the original condition with packaging and intact or in suitable similar packaging. Please enclose a copy of the original invoice and a letter stating the reason for return. Please e-mail Fly Kids first to advise us about the defect, should you wish to return goods with defects or that have been damaged in transit. Please do not write on the box or deface the product packaging.
If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.
Fly Kids will not swap out products that have been tampered with or abused.
Fly Kids will not be held liable to replace dead batteries in products and the onus is on the client to replace batteries regularly on the electronic products. Exchanges will not made for products with dead batteries.
All guarantees are immediately null and void should any equipment or product be tampered with or should the seals on it be broken by anyone, or should there be any signs of abuse, or should the goods be operated outside the Manufacturers specifications.
If an order is cancelled which was by credit card or Payfast, Fly Kids reserves the rights to charge the 5% banking fee and deduct this off the refund to the client.
Refunds can take up to 7-14 days to be processed